Rebod Terms of Purchase
Effective Date: 1 July 2024
At Rebod, we pride ourselves on supporting businesses by providing high-quality products and reliable service. These terms are designed to offer transparency and ensure smooth transactions. Our goal is to work with you to make every step of the process as efficient as possible.
‍1. Payments and Refunds
‍1.1 Deposit Policy
We require a non-refundable deposit to confirm your order. This helps us secure your product and align manufacturing schedules to meet your business needs.
1.2 Full Payment Requirement
Once an order is placed, the entire balance becomes due, ensuring we can move your order through production without delay.
1.3 Commitment to Final Sales
Given that our products are tailored for each customer’s business requirements, all sales are final. We appreciate your understanding that we cannot accommodate refunds or cancellations, except where required by Australian consumer law. If adjustments are needed, we are happy to work with you to find the best solution, including offering store credit where applicable.

‍2. Shipping and Delivery

‍2.1 Flexible Shipping Times
We collaborate with our leading manufacturers and shipping partners to deliver products as efficiently as possible. Occasionally, production or logistics delays may occur. We will keep you informed and work closely with you to minimize any disruptions to your business operations.
2.2 Support for International Customers
For our international business partners, we ask that you arrange for customs clearance, duties, and local taxes. While customs processes are outside our control, we are here to help guide you through any challenges you may encounter.
2.3 Handling Unexpected Events
We understand the importance of reliable delivery. If unforeseen events such as natural disasters or shipping disruptions occur, we will do our best to keep you informed and find solutions to get your order to you as quickly as possible.
‍3. Warranty and Product Care3.1 Comprehensive 36-Month Warranty
We stand behind the quality of our products with a 36-month warranty that covers manufacturing defects. If any issues arise, please reach out, and we will review the claim promptly to find the best resolution for your business.
3.2 Coverage and Limitations
While our warranty covers manufacturing faults, it does not apply to:Damage caused by water exposureIssues arising from improper care or useWear and tear typical of regular use
3.3 Parts Replacement and Repair Support
For valid warranty claims, we will provide the necessary parts to resolve the issue. We’re happy to guide you through the repair process, but any installation or service fees will remain the customer’s responsibility.
‍4. Business Responsibilities and Product Use
‍4.1 Compliance and Testing
To ensure safety, we recommend that all customers arrange electrical tagging and testing of their products upon receipt. This helps meet compliance standards and ensures everything is ready to support your operations.
4.2 Safe Operation and Risk Awareness
Your business’s success is important to us, and we encourage you to follow all operating instructions carefully. We’re here to support you in making sure everything runs smoothly and safely.
‍5. Indemnity and Limitations of Liability
‍5.1 Collaborative Risk Management
We aim to provide reliable products, but it’s important that businesses take responsibility for their correct use. By making a purchase, you agree to release and indemnify Rebod from any claims or liabilities related to product use. We believe in working together to manage risks and ensure a positive experience for all our customers.5.2
‍Limitation of Liability
While we work to provide the best service, we cannot take responsibility for indirect or incidental losses, such as missed business opportunities. We will always do our best to help resolve any challenges quickly and efficiently.
‍6. Agreement and Governing Law
‍6.1 Acceptance of Terms
We value your business and want to ensure that all transactions are clear and well understood. By placing an order and paying a deposit, you confirm that you agree to these terms.
6.2 Jurisdiction and Compliance
These terms are governed by the laws of Australia. For international customers, we encourage you to ensure that products meet local requirements. If you need any assistance, we are here to help guide you through the process.
At Rebod, we believe in long-term partnerships with our business customers. If you have any questions or need support, please don’t hesitate to reach out. We look forward to working with you!